Quantcast
Channel: Consumer Rights »“Call drops”
Viewing all articles
Browse latest Browse all 2

Call drops by telecom companies – Minister threatens action

0
0

In the initial years of the ‘telecom revolution’, telecom companies promised many quality measures. There were measures that promised to provide free calls to customers if there were call drops, promises by companies about how they would stick to a high level of quality standards. Over the years, these promises all fell by the wayside and companies stopped trying to promise anything about quality. When companies made statements or any notification about business plans, these all related to how they were trying to acquire more customers and how they were trying to get more revenue from every customer; which is not bad by itself, but the quality standards they were providing were steadily falling. In all this time, the company and the regulator were apparently sleeping on their desks, since they took no action.
It seems very similar to another problem that only got significance when it started affecting the high and mighty. A couple of years back, when telecom consumers were upset because of a large proliferation of calls and SMS that were in the nature of unsolicited correspondence, it only got importance when ministers started complaining of these, and then a somewhat effective Do Not Disturb registry was setup. Now, one has to wait and see what the Government will be able to do about the problem of call drops. It has got so bad that many people are thinking of getting land line phones installed; in my case, at home I get to know that somebody has called me on the phone when I got a missed call notification (link to article):

In the backdrop of frequent call drops faced by consumers, telecom minister Ravi Shankar Prasad has said the government is exploring the possibility of bringing in disincentives for telecom operators to counter the issue.
Stating that telecom operators need to ensure that call drops are ‘minimized,’ the minister said telcos need to strengthen their system.
“Call drops need to be minimized. They (private operators) need to reinforce their mechanism. I have directed officials in the department to work on a disincentive architecture (for the operators),” Prasad said during a press conference on completion of one year of NDA government.


Viewing all articles
Browse latest Browse all 2

Latest Images

Trending Articles





Latest Images